Onboarding Service

Learning a new software can seem daunting. When you also have a team of volunteers that will need to learn the software, it can be a challenge, especially for those who may be time poor.

Onboarding can assist you and your team to quickly and effectively kick-start your Elvanto account. Your dedicated Onboarding Specialist will assist you in making sure your account is set up right the first time, along with providing video training to help you and your team understand the software in the early usage journey with Elvanto.

Key Details

Price: CA$1,900.00 (CA$633.33 deposit followed by 11 monthly repayments of CA$115.15)
Timeframe: 90 Days
Setting: Remote
Level: All Levels

All prices are in Canadian Dollars.

What's Included

  • An assigned Onboarding Specialist for the first 90 days from the start of your Elvanto subscription
  • Your Onboarding Specialist shall provide:
    • Assistance with the technical setup associated with your Elvanto account
    • Assistance with importing from your current database
    • Training for your key team and users
    • Video recordings of all your account set up and training sessions
  • You will also receive on-going access to resources including:
    • The Elvanto Support Team
    • Documentation

What is the difference between your free customer support & Onboarding Service?

Every customer with Elvanto has free and unlimited customer support. Our team are here to help you if you have any problems or hit any hurdles during the setup process. We do provide you with a step-by-step guide in setting up your account, and for a lot of churches this may be enough to get them started.

However, you may not have the time, are feeling overwhelmed at learning a new software platform or would prefer to have someone else do all the transferring of data and provide training to your team, that's when our Onboarding Service is right for you!

How to ensure long term success with Elvanto?

Our Onboarding Service is here to help you get set up right and to train your key users in the use of Elvanto. However, to ensure long term success after the Onboarding Service is complete, we encourage every church to have someone called an 'Elvanto Champion'.

An 'Elvanto Champion' is not necessarily the pastor, it’s the go-to person in your church who understands Elvanto. This person does not need to be technical, they just need to be available, good with people and attend all our training sessions.

Our customer support team and documentation is here to assist anyone in your church. The benefit of having an 'Elvanto Champion' is so that someone like "Aunty Joyce" who has a question about logging in to her account, has someone that can help her in-house. Additionally, having someone who knows the structure of your account will ensure long term success as your church grows in its use of Elvanto.

What does the Onboarding Service involve?

There is a 5 step process involved when it comes to our Onboarding Service.

Step 1 - Discovery + Data Collection

During this initial call we spend time with you finding more about you and your church. We also learn more about your current management and database systems. We look at what you have been using to date and what's working and what's not.

Questions we may ask:

  • Where and what data is stored? (e.g: where is service attendance, where is financial data)
  • Existing software you may be currently using?
  • What existing data exports do you currently have or can gain access too? (e.g: Excel spreadsheets, etc)

After we’ve gathered the basic details, we will then provide you with a list of things we need you to do or send through to us so we can get started with the transfer and set up.

These may include an export file of the following:

  • People data and notes
  • Group data and attendance
  • Service attendance
  • Financial data and reports

Step 2 - Importing

Once we have your church data we will review the files and make sure they are sanitised ready to import into your Elvanto account.

This will involve creating:

  • Groups
  • Departments
  • Demographics
  • Any other information based on the information we gathered from you

We will reach out and clarify anything oustanding prior to performing the import. When we have all the information we need, the import begins...

Step 3 - Account Set Up

Account set up is broken down into 3 video calls. We allow at least an hour for each call due to the amount needing the be covered.

The people you want to have in these calls are the main administrators that will be using the software on a regular basis (and someone who you will call your 'Elvanto Champion')

  • Call 1 - People and settings
  • Call 2 - Groups, services and more settings
  • Call 3 - Pastoral care and final review

All account set up calls will be recorded
We will supply video recordings of all 3 video calls to you. This is beneficial to keep on file if you have any new key members joining your team in the future.

Step 4 - Training

Training is broken down into 3 sessions. We allow at least an hour for each session.

The people you want to have in these calls are the key team who will be helping drive Elvanto at your church including your 'Elvanto Champion.

Session 1
A general walk-through of the software highlighting key features. The aim of this session is to encourage your team to go away and start using the software and write down any questions for the next session.

Session 2
A Q&A session along with the ability to focus in on any specific areas within Elvanto. The aim of this session is to help your team feel more confident about using Elvanto.

Session 3
By this point your team will have a good understanding of the software. For this session we recommend focusing on a particular department. A good example would be training your children and youth leaders on how to effectively setup and use the child check-in system.

All training sessions will be recorded
We will supply video recordings of all 3 sessions to you. This is beneficial to keep on file if you have any new key members joining your team in the future.

Once training is complete, your key users should be in and using the software confidently before releasing it to your church.

Step 5 - Release To Your Church

Now that your key team are trained up, you can release Elvanto to your church. Our Onboarding Specialist can send you guides and resources and are happy to answer any questions you may have.

What to expect after the Onboarding Service is complete

After the 90 days has been completed, you should expect to have:

  • Your account fully set up
  • Data imported
  • Your key users trained
  • Elvanto released to your church
  • Recordings of all your account set up and training sessions

Your Onboarding Specialist will book in a time within 3 months of your Onboarding Service being complete to touch base and review how everything has been progressing.

Ready to get started with Elvanto's Onboarding Service?

We’re so excited to walk through this exciting journey with you, so well done for taking your first step into effective church management.