This service is specifically for a churches who have their account set up and running and is needing a little more hand holding to learn to better use specific features and functionality.
This service may also be beneficial when releasing the software to your church volunteers in training them in using the rostering and volunteer area of the software.
Training is held remotely (via video conference call).
Every customer with Elvanto has free and unlimited customer support. Our team are here to help you if you have any problems or hit any hurdles when using Elvanto. We also provide you with in-depth documentation and guides to assist you along the way.
If you would like to book in some more in-depth training to better understand how specific features work and how to use them, that's when our training service can assist you!
Our training is here to help teach your key users in the use of Elvanto. However, to ensure long term success after training is complete, we encourage every church to have someone called an 'Elvanto Champion'.
An 'Elvanto Champion' is not necessarily the pastor, it’s the go-to person in your church who understands Elvanto. This person does not need to be technical, they just need to be available, good with people and attend all our training sessions.
Our customer support team and documentation is here to assist anyone in your church. The benefit of having an 'Elvanto Champion' is so that someone like "Aunty Joyce" who has a question about logging in to her account, has someone that can help her in-house. Additionally, having someone who knows the structure of your account will ensure long term success as your church grows in its use of Elvanto.